Store Policy

1. OBJECT

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The present general conditions of sale are concluded between, on the one hand, the company GOODGAMES Sas, whose head office is located at 220, Allée des figons, 13510 EGUILLES, registered with the RCS of AIX-EN-PROVENCE under the number 882 561 194 , Intra-community VAT number: FR 15 882 561 194 Hereinafter referred to as "The company" and any natural person making a purchase (hereinafter referred to as "the Customer") on the virgae.gg site (hereinafter referred to as " the Site ").

 

These conditions govern the sale of all products presented on the Site. The company reserves the right to adapt or modify these conditions at any time. In the event of modification, the conditions in force on the day of the order will be applied to each order. If a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector, and this in accordance with French law which will be the only applicable one.

 

The Customer must be: - either a natural person over 18 years of age and have full legal capacity to contract; - either an emancipated natural person under the age of 18;

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2. MARKETED PRODUCTS

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 The Customer can select one or more products among the different categories offered on the Site. It is specified that the Company is liable to modify the assortment of products offered on the Site at any time, without prejudice to the orders placed by the Customer.

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3. AVAILABILITY AND PRICES

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The product and price offers are valid as long as they are visible on the Site. In the event of promotional offers, the prices indicated will be valid during the period of the offer, on a selection of products.
 

When processing his order, the Customer will be informed as soon as possible by email in the event of unavailability of products ordered. These products will not be invoiced to the Customer.
 

The prices displayed on the Site are, by default, indicated in euros VAT excluded.
The Company reserves the right to modify its prices at any time but undertakes to apply the prices in force when the Customer's order is recorded, subject to the availability of products on that date.
 

The products remain the property of the Company until full payment of the price by the Customer. However, the risks will be transferred to the Customer from the receipt of the product (s) by the Customer.

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4. ORDERS

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The availability of products as well as the delivery time are displayed on the Site.
Any order on the Site assumes the express and unreserved acceptance of these General Conditions of Sale, without however this acceptance being conditioned by a handwritten signature from the Customer.
Any ordering requires the creation of a customer account. Once the account is created, the Customer will have access to his customer area. Access to this customer area is subject to the identification of the Customer using his email address indicated when creating the account as well as the secret and personal password chosen. The Company cannot be held responsible for any action carried out in the customer area by a third party to which the Customer has communicated his identifiers or who would have had access to the account following the Customer's negligence.
All the information relating to the order will be available in the "Order tracking" section of the customer area.
The Customer undertakes to ensure that the information communicated when ordering is complete, accurate and up to date. Otherwise, the Company reserves the right to cancel the order altogether.
The order can be made for a delivery address separate from the billing address.
Orders engage the Customer as soon as he confirms his payment by clicking on "Validate".
Following receipt of the order, the Company will send the Customer an order confirmation email including the order summary as well as its number, then definitively validate the order by sending an order validation email. These emails will be sent to the email address entered when creating the customer account.
The Company reserves the right to refuse or cancel an order if it considers that the Customer engages in distribution or exercises an economic activity thanks to the products thus ordered or for any other reason.

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5. MODIFICATION OF THE ORDER

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Any request to modify the order made can only be taken into account by the Company if it has been made to Customer Service (see contact details in Article 15 below).
For the sake of speed, it is recommended that the Customer contact Customer Service by telephone at the number indicated in article 15.

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6. COMPLAINS

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Any complaint relating to the receipt of the order (product received damaged, etc.) must be made to Customer Service (see contact details in Article 15 below) before the end of the withdrawal period, fifteen (15) days following receipt of the order.
After this period, complaints cannot be taken into account by the Company except those relating to guarantees as defined in Article 11 below.

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7. RIGHT OF WITHDRAWAL

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The Customer has a period of fifteen (15) clear days from the receipt of his order to notify the Company of his intention to return any product that does not suit him.
When the withdrawal period expires on a Saturday, Sunday or a public holiday, it is extended until the first following working day.
 

The Customer may express his wish to withdraw by contacting the Company's Customer Service:

- or by email (see contact details in Article 15 below)
- or by post to the following address:
VIRAGE Customer Service

GOODGAMES SAS
220 Allée des Figons
13510 EGUILLES (France)
 

Customer Service will acknowledge receipt of the Customer's request and inform him of the terms and conditions for returning the product (s).
The Customer will have a period of 30 days following his notification of withdrawal to return his product (s).

Products excluded from the right of withdrawal:
In accordance with the provisions of article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for goods made to the Customer's specifications or clearly personalized.
 

Only UNUSED products returned complete, with their labels, instructions, guarantees, cords and other accessories in perfect condition and in their original packaging in a condition to be marketed will be accepted.

Return costs:
 

In case of exercise of the right of withdrawal, the cost of returning the product (s) are the responsibility of the Customer.
The Company does not accept packages sent postage due or against reimbursement.

Refund following withdrawal:
 

In accordance with the Consumer Code, the Company is required to reimburse all sums paid, including postage (one way) (at the standard rate). The refund will be made upon receipt of the returned product (s). The Company will reimburse according to the means of payment used for the order or in any other form after express agreement of the Customer.

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8. RETURN

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Apart from the right of withdrawal, the product may be returned in the event of non-compliance with the order (reference error or damaged product) or defect (see Article 11 - Guarantee).

In the event of receipt of a reference different from the one ordered or of a damaged or defective product, the Customer is invited to contact the Company's Customer Service (Article 15). In this case, the non-compliant or damaged product must be returned to the Company and the latter, at the Customer's choice, will offer either to give him the ordered reference, or to reimburse him the full amount of the order (price of the product + delivery costs possibly paid) according to the same payment method as that used when ordering upon receipt of the product proving to be non-compliant or damaged.
The Company will inform the Customer of the modalities for returning the product and will bear the shipping costs.

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9. PAYMENT OF THE PRICE

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Payment is made online when the order is placed and will be cashed by the Company just before the order is prepared.

Payment terms

The following payment methods are offered to the Customer:

Bank card: the bank cards accepted on the site are Carte Bleue, Visa and Master Card & Paypal
Discount codes: it is possible to use the discount codes issued by Customer Service as part of a purchase on the Site for the payment of all or part of the order. These discount codes can only be used once.

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Payments made on the Site are completely secure.

Thanks to the technical characteristics of the encryption software used on the Site, the bank details (bank card number and expiration date) communicated by the Customer cannot be intercepted by third parties. By communicating his bank details, the Customer accepts in advance and without condition that the Company proceeds to the secure transaction. The Client therefore authorizes his bank in advance to debit his account in view of the statements sent by the Company, even in the absence of invoices signed by the card holder. The authorization to debit the Customer account is always given for the amount of the product purchased as invoiced by the Company.

For security reasons, if the Customer wishes to associate his payment card with a new delivery address, he must re-enter the number of his payment card in its entirety.

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The Customer is entitled to save information relating to his payment card, subject to his express consent.

The occurrence of an unpaid due to fraudulent use of a bank card will result in the registration of the contact details in connection with the order associated with this unpaid within a payment incident file implemented by the Company. An irregular declaration or an anomaly may also be the subject of specific processing.

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In accordance with the Data Protection Act and European regulations concerning the protection of personal data, you have the right to access, rectify, oppose and delete personal data concerning you. You can exercise these rights on simple request accompanied by a photocopy of proof of identity to the following e-mail address webshop@virage.gg or the following postal address:

VIRAGE Customer Service

GOODGAMES SAS

220 Allée des Figons

13510 EGUILLES (France)

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10. DELIVERIES

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The deadlines announced on the Site are calculated in working days. The delivery date is calculated taking into account the order shipping time to which is added the delivery time of the carrier (La Poste / DHL / ChronoPost).

 

The delivery period starts from the departure of the package from the Company's warehouses; it is therefore added to the shipping time of the order. The Customer is informed by email as soon as his order is shipped.

 

The delivery time depends on the delivery method chosen when placing the order.

 

The products are delivered to the delivery address indicated when ordering or to the parcel relay indicated.

In the event of an exceptional shortage of stock, the Customer will be notified by email or telephone. The Company will offer the Customer either to delay the delivery of the entire order to the date of restocking of the product concerned, or to accept a partial delivery with a refund of the purchase price of the product (s) not delivered, or a cancellation and a refund of the entire order.

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11. LEGAL GARANTEE

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The legal guarantee of conformity
 

Article L 217-4 of the Consumer Code:
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
 

Article L217-5 of the Consumer Code:
The good complies with the contract:
1 / If it is suitable for the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model,
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling,
2 / Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
 

Article L 217-12 of the Consumer Code:
The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the goods.
 

Article L 217-7 of the Consumer Code:
Defects of conformity which appear within twenty-four (24) months from the delivery of the goods are presumed to exist at the time of delivery unless proven otherwise.
The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.

the legal guarantee against hidden defects
 

Article 1641 of the Civil Code:
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended or which reduce this use so much that the buyer has not acquired it or given it. than a lower price if he had known them.
 

Article 1648 paragraph 1 of the Civil Code:
The action resulting from latent defects must be brought by the purchaser within two (2) years from the discovery of the defect.

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12. PERSONAL DATA

Read our customer personal data protection charter by clicking here.
In accordance with the Data Protection Act and European regulations concerning the protection of personal data, you have the right to access, rectify, oppose and delete personal data concerning you. You can exercise these rights on request, accompanied by a photocopy of proof of identity at the following address: contact@virage.eu

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13. INTELLECTUAL PROPERTY

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The entire Site and each of its elements are subject to intellectual property legislation, in particular copyrights, designs and models, brands, domain names, software or databases, etc. (without this list being exhaustive) .

As such, all reproduction, representation and public communication rights are reserved, including for downloadable documents and visual, photographic, audiovisual or other representations.

Only the right to consult the Site is conferred on Customers. The reproduction of all or part of the content is only authorized for the exclusive purposes of information for personal and private use.

Any link set up to the Site must be subject to the prior written authorization of the Company. The Company declines all responsibility for the content of these links.
In any event, hypertext links to the Site must be withdrawn at the Company's first request.

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14. LIABILITY

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The Company cannot be held responsible and no compensation can be requested from it for delays in delivery or harmful consequences due to cases of force majeure as defined by the jurisprudence of French courts and tribunals.

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The Company cannot be held responsible for interruptions, delays or unavailability of the Site due to maintenance work, interruptions of the Internet network, technical breakdowns, a case of force majeure, the act of a third party or any circumstance whatsoever. 'she is.

The Company strives to ensure, to the best of its ability, the accuracy and updating of the information published on the Site, the content of which it reserves the right to correct at any time and without notice.

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The Site contains information from third parties, the Company therefore gives no guarantee as to the accuracy, precision or exhaustiveness of the information made available on the Site. The Company can in no way be held liable for any occasional errors that may occur on the site.

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15. CUSTOMER SERVICE

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For any information or advice, the Customer can contact Customer Service,
- By phone from Monday to Friday from 9 a.m. to 5 p.m. on +33 7 60 61 30 69
- By email to the following address: contact@virage.gg
- By mail :
VIRAGE Customer Service

GOODGAMES SAS

220 Allée des Figons

13510 EGUILLES (France)

 

By WhatsApp from Monday to Friday from 9 a.m. to 8 p.m. and Saturday from 9 a.m. to 7 p.m. on +33 7 60 61 30 69

 

Warning: in order to optimize the processing of his requests, the Customer must indicate in his mail his name, first name, email with which his order was made and the number of the order concerned.

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12. APPLICABLE LAW

These General Conditions of Sale are subject to French law.